We aim to make delivery simple and reliable: with clear fees, fast dispatch, and tracking on every shipment. Delivery options and couriers may vary by location and the items in your cart.

Order processing

• Orders are typically processed within 1 business day.

• Orders placed on weekends or public holidays are processed the next business day.
  
  

Shipping cost and free delivery

• Standard delivery: from €4.90

• Free delivery: on orders over €49

• Final shipping cost is always shown at checkout before you confirm payment.
  
  

Estimated delivery times

Delivery times are estimates and can vary due to courier workload, weather, or peak seasons:

• Local delivery: usually 1–3 business days

• International delivery: usually 3–7 business days

• You’ll see the best available option during checkout.
  
  

Tracking your order

Once your order is dispatched, you’ll receive a confirmation email with:

• Your tracking number

• A tracking link (where available)

• Courier details
  
  

Delivery attempts and address details

• Please double-check your phone number and address at checkout.

• If delivery fails due to incorrect details or missed attempts, the courier may reschedule or return the package.
  
  

Damaged or missing parcels

If your order arrives damaged or if something is missing:

• Contact us as soon as possible and include photos of the package and items.

• We’ll help resolve it quickly (replacement or refund, depending on the case).
  
  

FAQ

1. 1. When will my order be shipped?
   Most orders are processed and dispatched within 1 business day (excluding weekends and holidays).
   
   

2. 2. Do you offer free delivery?
   Yes — free delivery on orders over €49. The checkout will always show if your order qualifies.
   
   

3. 3. Which couriers do you use?
   Depending on location, we ship via trusted partners such as PostNord (Nordics) and Serbian couriers like D Express, City Express, Post Express, and AKS Express.
   
   

4. 4. How can I track my package?
   Once your order ships, you’ll receive a confirmation email with a tracking link/number (where available).
   
   

5. 5. What if my parcel is late, damaged, or missing items?
   Contact us as soon as possible with your order number and photos of the damage (if applicable). We’ll arrange a quick solution — replacement, reshipment, or refund depending on the case.