Welcome to ModéNova DOO fashion store(“we”, “us”, “our”).

These Terms and Conditions (“Terms”) govern your use of [website domain] and any purchases made through our online store. By accessing the website or placing an order, you agree to these Terms.

Who we are

Store name: [ModéNova DOO / Legal Entity]

Address: [Belgrade, Knez Mihailova 18]

Email: [support@domain.com]

Using our website

You agree to:

• – Use the website lawfully and respectfully
• – Do not attempt to disrupt or misuse the website (including hacking, scraping, or abuse)
• – Provide accurate information when placing orders or creating an account

We may update the website, suspend access, or remove content if necessary for security, maintenance, or policy enforcement.

Accounts

If you create an account, you are responsible for:

• – Keeping your login details secure
• – Ensuring your account information is accurate
• – All activity under your account, unless unauthorized use is proven

We may suspend accounts suspected of fraud or misuse.

Products and availability

We aim to keep product information accurate, including descriptions, images, and pricing. However:

• – Product colors may look different depending on your screen
• – Packaging and product details may change over time
• – Stock availability can change quickly
  
  

We reserve the right to limit quantities or discontinue products at any time.

Ordering and contract

After you place an order:

• – You’ll receive an order confirmation message (email or on-screen)
• – The purchase contract is considered confirmed when we accept and process your order (e.g., dispatch notice)
  
  

We may refuse or cancel an order in cases such as suspected fraud, incorrect pricing, or stock issues.

Promotions and discount codes

Discount codes:

• – Must be used within the stated validity period
• – May be limited to specific products or categories
• – Usually cannot be combined unless clearly stated
  
  

We may cancel promotions or correct errors if a discount is applied in error.

Prices and payments

• – Prices are shown in [Euro] and may include/exclude VAT, depending on how your demo store is configured.
• – Payment options available at checkout may include card payments and/or cash-on-delivery (if enabled).
• – If a pricing error occurs, we may contact you to confirm the correct price or cancel the order and issue a refund.

Delivery

Delivery details, fees, and estimated timelines are shown at checkout. Delivery times are estimates and may vary due to courier delays, holidays, or high-volume periods.

If a package is delayed, missing, or arrives damaged, contact us, and we’ll assist.

Returns and refunds

Returns are handled according to our Return Policy, which is part of these Terms. For hygiene and safety reasons, certain sealed beauty products may not be returnable if opened, except where the item is defective or incorrect.